A well defined design process transforms the way your organization navigates impact.

Thinking like a designer is organic, fluid and undefined. Our process creates a rhythm to each project's development so that our clients understand where we're going and how we plan to get there.

Each project is different, but the steps of our process are the same no matter what we do. First we listen and get to know you. Second, we explore and create. Finally, we manage each project through final production, installation or delivery.

Listen & Learn

During this step we like to “dive right in” and ask targeted questions in order to best understand goals and objectives of each project.


This is an exciting step because we roll-up our sleeves and dive right into solving your problem through design.   We begin by conceptualizing initial ideas through sketches and see them through an iterative process.


Once the design files arrive at the production facility we begin our Quality Assurance Process where we manage the project through production, installation and final delivery.

We formed a strategic partnership with Citizen Creative based on their dynamic design experience complimented with marketing expertise! It is an invaluable asset to have such a creative team play such an integrated role with our in-house team.

- Erin Orr, CSPM, Virginia Spine Institute